Foundation
£595
A senior doctor reviews you before surgery and writes you a plan. We share it with your hospital, and a doctor reviews you three months after your operation.
We reply: next working day
Get started
For people having surgery, and their families
Your surgery is one step.We help you prepare for it, and recover well afterwards.
An AI-led platform and a doctor-led clinical team, with you before your operation and at home afterwards, alongside the surgeon and hospital you’ve chosen. We don’t replace either of them.
Before treatment. Through recovery. One clinical team.
- Hundredsof patients looked after, on our own records
- 15+referring consultants
- 7London private hospitals and clinics
- 4.9out of 5, from 100 reviews on Trustpilot
- 87NPS (Net Promoter Score): how likely patients are to recommend us, on our own records
CQC-registered · Registered with the Care Quality Commission
What you get
Support before, around and after your operation.
Prepare for surgery
About four weeks before your operation, a doctor reviews your health by video and writes you a plan, so you arrive at hospital ready.
We organise the details
We send your details to your hospital and keep your family updated, so you don’t have to chase anyone.
Recover at home
Doctor check-ins after your operation and registered physiotherapists who visit you at home, then a doctor’s review three months on.
What’s included depends on the package you choose.
How we use technology
Technology handles the admin; doctors make every clinical decision. Our systems sort, summarise and draft the administrative work, and a clinician reads and decides anything clinical before it reaches you. Reminders are automation, not AI, and we say so.
Who looks after you
A clinical team, led by a doctor you can name.
Dr Hanieh Asadi
Founder and Chief Medical OfficerHanieh is an intensive care physician and a Member of the Royal College of Physicians. She has worked in intensive care at the Royal Free and Broomfield hospitals, and earlier in neurosurgery and rehabilitation at the Karolinska in Stockholm. In intensive care she saw where poorly coordinated surgical care ends up.
She leads our clinical team of GMC-registered doctors, care coordinators, and HCPC-registered physiotherapists and dietitians. She is also our CQC registered manager: the person responsible to the Care Quality Commission for the care we give.
- Hundredsof patients looked after, on our own records
- 87Net Promoter Score: how likely patients are to recommend us, on our own records
What it’s like
Margaret’s knee replacement, from first message to three months on.
Illustrative: Margaret is not a real patient- A month before
She gets in touch
Her surgeon has booked the operation. She leaves her name and mobile, and a coordinator messages her within one working day.
- Four weeks before
A doctor prepares her
A video consultation with one of our doctors, then a written plan. Her details go to the hospital, so she isn’t asked the same questions again.
- The day
Her surgeon operates
Nothing about the operation changes. Her coordinator keeps her daughter updated.
- At home
She recovers with support
A physiotherapist visits her at home and a doctor checks in. Three months on, a doctor reviews how she is doing and writes to her surgeon and GP.
Margaret’s journey follows our Complete package. See how it works, week by week
Packages and prices
Choose the support that suits you.
Every package includes a doctor’s consultation before your operation and a doctor’s review three months after it. The prices are the total you pay.
Nothing is charged until you choose to go ahead.
Complete
£1,250
Everything in Foundation, plus a dietitian consultation and meal guide, two physiotherapy sessions at home, doctor check-ins after surgery and your own named coordinator.
We reply: within four working hours*
Get started
Premium
£2,950
Everything in Complete, with eight physiotherapy sessions at home, more time with your doctor, a briefing for your family and our fastest replies.
We reply: within four hours, weekends too*
Get started
*During our working hours: Monday to Friday 08:00–20:00, weekends 09:00–17:00. Outside those hours we reply when we reopen.
Who else we help
Not having surgery? We may still be able to help.
Rehabilitation at home
After a heart event, a stroke or a neurological illness: physiotherapy and other therapy at home, overseen by a doctor.
From £3,450Rehabilitation at homeComing from abroad
Travelling to London for your operation: we prepare you before you travel and hand over to your doctor at home.
From £3,500For international patientsFor doctors
Refer a patient online or send the clinic letter, and we take it from there. From December 2026, you can also run your own patients on Seento.
Two minutes, no loginHow referring works
Questions
Good to know.
Anything else, ask us on WhatsApp or by email and a coordinator will reply.
How does this work with my surgeon and hospital?
We don’t replace them. Your surgeon still makes the surgical decisions and operates, and your hospital looks after you on the day.
We prepare you beforehand, share your details with the hospital so you aren’t asked the same questions twice, and support you at home afterwards.
My operation has already happened. Can you still help?
Tell us where you are in your recovery and a coordinator will tell you honestly what we can still do for you. If you had your operation abroad and are coming home, see international patients.
Where do you cover?
We visit you at home in London; additional charges may apply for travel outside London. Doctor consultations are by video.
If you are travelling to London from abroad for your operation, we prepare you by video before you travel. See international patients.
Can my family be involved?
Yes. With your agreement, your coordinator keeps a family member up to date. Premium includes a briefing for your family or carer.
How and when can I reach you?
Message us on WhatsApp or email us at patients@surgicalrecovery.com. We are here Monday to Friday 08:00–20:00 and weekends 09:00–17:00. How quickly we reply depends on your package.
What should I do in an emergency?
We are a planned clinical service, not an emergency service. In an emergency, call 999 or go to A&E. For urgent advice that isn’t an emergency, call NHS 111.
Before treatment. Through recovery. One clinical team.
Talk to our team.
Here is exactly what happens when you get in touch.
You tell us about you
Your name and mobile are enough. It takes two minutes online, or send us a message on WhatsApp.
A coordinator replies
A coordinator messages you within one working day to talk through what you need.
A doctor checks, you decide
A doctor confirms we are right for you, then you choose your package. Nothing is charged until you choose to go ahead.
Message us on WhatsApp · patients@surgicalrecovery.com. We are here Monday to Friday 08:00–20:00 and weekends 09:00–17:00. In an emergency call 999 or go to A&E; for urgent advice, NHS 111.